Return, Refund, and Cancellation Policy

At Elevates, we strive to provide you with the best shopping experience. If for any reason you are not completely satisfied with your purchase, we offer the following return, refund, and cancellation policies.

1. Return Policy

If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it. The item must be unused, undamaged, and in its original packaging. To initiate a return, please contact our customer service team at elevatesfashion@gmail.com with your order details.

2. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original payment method within 7 business days. Please note that shipping fees are non-refundable.

3. Cancellation Policy

Orders can be canceled within 24 hours of placing the order. If the order has already been shipped, the cancellation request will be processed as a return after the product is received. To cancel an order, please contact our support team at elevatesfashion@gmail.com.

4. Exchange Policy

We currently do not offer exchanges. However, you can return your purchased item for a refund and place a new order for a different item.

5. Non-returnable Items

Certain products are non-returnable and non-refundable, such as personalized items, gift cards, and sale or clearance items. Please check the product details before purchasing.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team immediately. We will offer a full refund or exchange for the damaged product.

7. How to Contact Us

If you have any questions regarding our return, refund, or cancellation policy, please feel free to contact us via email at elevatesfashion@gmail.com.

We appreciate your trust in Elevates. Your satisfaction is our priority, and we are committed to ensuring a hassle-free experience.